Cancellation & Refund Policy
Last updated: 20 May 2026 · Effective: 20 May 2026
Scope: This page provides suite-level cancellation and refund principles for paid diginaized products. Product-specific flows, Stripe records, app-store rules and mandatory consumer rights may affect the outcome of any individual request.
1. Free tools
Free features do not require a subscription and therefore do not carry subscription cancellation or refund obligations.
2. Paid subscriptions
Where a product offers paid Pro features through the web, subscription management is normally handled through Stripe or the relevant billing portal. Cancelling usually prevents the next renewal while keeping access active until the end of the paid period.
3. App-store purchases
If a diginaized product is later distributed through Google Play or another app store with in-app purchases, cancellation, refund and billing management may be handled through that platform’s account controls and policies.
4. Refund position
Because paid digital products may provide immediate access to account features, saved workflows, templates, exports or other digital functionality, refunds are generally not automatic once access has started or a billing period has begun. Requests are reviewed fairly and mandatory consumer rights are respected.
5. When refunds may be considered
- Duplicate or accidental payment.
- Billing error or incorrect charge.
- Technical failure preventing meaningful access after reasonable troubleshooting.
- Mandatory withdrawal or refund rights that apply in your jurisdiction.
6. When refunds are usually not provided
- You forgot to cancel before renewal.
- You used paid features during the billing period and changed your mind.
- A client, customer or recipient did not act on a document you created.
- You entered incorrect business, tax, client, payment or document information.
7. How to request a review
Email patrick@diginaized.com with your account email, product name, approximate payment date, payment reference if available and the reason for the request. Product-specific account areas may also include a refund request form.
8. Mandatory rights
This policy does not limit non-waivable consumer rights. EU consumers may have a 14-day withdrawal right for distance contracts, subject to rules for immediate digital service access and express consent. Other jurisdictions may provide additional local rights.
9. Contact
diginaized
patrick@diginaized.com